NEW YORK, Sept. 24, 2015 (GLOBE NEWSWIRE) -- MASS Communications today highlights successes in its multi-year relationship with ICR, a leading strategic communications firm, to upgrade the firm’s bandwidth and to support ICR’s voice, interoffice connectivity, and Internet bandwidth across five U.S. locations.
Based in New York City, ICR partners with companies to develop and execute strategic communications programs that achieve business goals, build credibility, and enhance the long-term value of the enterprise. The firm has grown rapidly in the last three years, from 100 staff to 160, and has expanded its New York City presence with a new office, according to AJ Fitzgerald, Director of IT.
“Mobility is important given that our client managers are often on the road meeting with clients – maintaining an email environment that is dependably on for people inside or outside the office is a top priority for us,” says Fitzgerald, who also points to the need for reliable and dependable file sharing and voice connectivity as critical capabilities to the company’s operations.
“The goal of our solution was to provide ICR with a more robust, resilient IT environment that is cost-effective,” says David L. Schwed, General Counsel and CIO MASS Communications. “Our multi-carrier solution enables ICR’s IT team to focus on other projects since we provide one invoice and one point-of-contact for all the elements of the solution.”
That’s great news to Fitzgerald, who oversees a four-person IT department that has revamped ICR’s IT infrastructure from top to bottom in three years.
“Not only was MASS able to consolidate our services under one roof, but they also significantly reduced our IT expenditures which was huge,” says Fitzgerald.
Previously, ICR had to manage and process invoices from three different carriers at each of the firm’s five U.S. locations. Now MASS handles all those carrier relationships, providing one bill and one point-of-contact if there is a network issue.
Fitzgerald finds MASS’ proactive and engaged approach refreshing.
“If there is an outage of one of our circuits, they are contacting us before we have to contact them. They are truly an extension of my department. In my 20 years in IT dealing with carriers, MASS Comm is by far the best network operation center (NOC) I've ever dealt with. They keep the lines of communication going so I don’t have to worry about whether the network is running smoothly.”
MASS Communications recently developed the industry’s leading SIP solution over dedicated private telecom links. The solution includes two different diverse connections from two different tier 1-carrier networks to ensure the maximum amount of redundancy and failover capabilities available.
ABOUT MASS Communications
MASS Communications, a leading connectivity and telecom management provider, takes a consultative approach to deliver a full suite of voice, data, risk management and security solutions. Founded by engineering innovators, MASS designs custom networks with best-in-class carriers across an international footprint. The New York-based Competitive Local Exchange Carrier made the Inc. 500|5000 List for three years running from 2013 through 2015, and one of the 100 Best Place to Work in New York City. For more information, visit www.masscommgroup.com.