SANTA BARBARA, Calif., Aug. 9, 2004 (PRIMEZONE) -- CrystalVoice Communications (www.crystalvoice.com), a leading provider of enterprise voice communications software solutions, today announced that BlueCross BlueShield of South Carolina (BCBSSC) has implemented the company's Click-To-Talk solution to enable more than 40,000 registered users to receive priority customer service by placing live calls to BCBSSC over the Internet. Using CrystalVoice's award-winning solution, BCBSSC is the first insurer in the industry to offer a Voice over Internet (VoI) customer service solution.
Until now, enterprises interested in deploying VoI solutions have been limited by previous generation technology that provided unpredictable and relatively poor voice quality. CrystalVoice's Click-to-Talk solution makes use of breakthrough technology that puts intelligent software at both ends of an Internet connection. As a result, CrystalVoice software enables high quality voice to be transmitted over the Internet and other unmanaged networks.
"CrystalVoice, as the recognized leader in providing reliable, high-quality enterprise voice communications solutions, was the obvious choice for the delivery of our proprietary STAT Chat service," said David Boucher, Assistant Vice President of Health Care Services, BlueCross BlueShield of South Carolina. "Click-To-Talk provides us with a cost effective, value-added communication solution, and confirms our leading technology position in the insurance industry."
"As one of the health care industry's leading insurers, BCBSSC recognized the importance of offering superior customer service to their provider community," said Steve Zola, President and CEO, CrystalVoice. "We are committed to providing a superior, reliable enterprise voice communications solution to customers like BCBSSC. For insurers and other organizations that are utilizing technology to transform the way they do business, CrystalVoice will continue to offer enhanced Voice over Internet solutions that meet their needs for quality, security, reliability, and scalability."
CrystalVoice's Click-to-Talk product provides the opportunity for visitors to a web site to click a button and be immediately connected to the resource they need - over the Internet. The destination may be an agent at a contact center, an after hours support line, a remote agent, a connection to a collaborative teleconference or any number of others that are best supported by instantaneous voice communication.
About BlueCross BlueShield of South Carolina
Headquartered in Columbia, S.C., BlueCross BlueShield of South Carolina is an independent licensee of the Blue Cross and Blue Shield Association.
About CrystalVoice
CrystalVoice Communications is the leading provider of Voice over the Internet software solutions. CrystalVoice's award-winning enterprise products include Remote Extension, Click-to-Talk, and Interoffice Voice Trunking. CrystalVoice is a Cisco(r) AVVID (Architecture for Voice, Video and Integrated Data) Technology partner and a member of the 3Com(r) VoIP Solution Provider Program. Headquartered in Santa Barbara, California, the company has developed leading edge technology to enable clear, reliable voice to be transmitted over the Internet. CrystalVoice provides applications for enterprise communications, e-commerce, customer relationship management, conferencing, distance learning and enhanced telephone services. The CrystalVoice website is www.CrystalVoice.com.