NEW YORK, July 13, 2005 (PRIMEZONE) -- Mobile Reach International (OTCBB:MBRI) today announced the shipment of its Splitware Helpdesk product for BlackBerry(r) to Embarcadero Systems Corporation (ESC), leading the way in the development of next generation mobile solutions. Embarcadero Systems delivers technology-rich end-to-end solutions to the global transportation, supply chain, and logistics industries. Mobile Reach delivers software solutions to an increasingly mobile marketplace, allowing companies to collaborate with their mobile workforce through wireless devices.
The project combines Embarcadero Systems' dedication to improved customer service and operational efficiency with Mobile Reach's commitment to cutting edge mobile technology. Mobile Reach developed the new software exclusively for use with the popular BlackBerry platform, from Research In Motion (RIM) (Nasdaq:RIMM), enabling users in the field to work seamlessly with their center of operations.
"This is an exciting event for our company," says Mark J. Lloyd, president and chief technology officer of Mobile Reach. "One of our Fortune 10 clients asked us to bring Help Reach, our best-in-class Splitware Helpdesk product, to RIM BlackBerry devices. With that kind of customer endorsement, we are confident that we have developed a product that meets the needs of our customers. Now that the implementation at Embarcadero Systems is complete, benefits to the customer have been proven."
"The driver for change in our organization was to improve customer satisfaction," says Adele Richert, manager of customer services at Embarcadero Systems. "Customer service begins when we can give an immediate and detailed report to our customer informing them that they are on our radar, a support person has been contacted, and we expect to be at their site within one hour."
"When I saw that we were up and running in one hour with a working mobile product on BlackBerry, I knew we had a tool that would greatly enhance our level of customer service," Richert added.
The HelpReach product is a mobile solution that gives users the ability to create, look-up, assign, modify, and close work tickets. HelpReach has been especially tailored for BlackBerry devices and extends Remedy's ARS HelpDesk solution to any location and situation. The result is a mobilized incident management system. With HelpReach and BlackBerry, workers gain the ability to work away from their desk, receive a dispatch as soon as it comes in, edit a work log directly, and move on to the next assignment while mobile.
About Mobile Reach
Mobile Reach International, Inc. takes technology to the point of action with "On-Time-All-the-Time" software solutions and related services for mobile phones, PDAs, bar code scanners, tablet computers, and laptops. Taking real-time enterprise to the next level, Mobile Reach creates a world where mobile computing devices are connected to dynamic business information across any network, anytime.
About Embarcadero Systems
Embarcadero Systems Corporation (ESC), located in the San Francisco Bay Area, focuses on delivering effective business solutions to the maritime and intermodal industries. ESC's solutions are a blend of products and services which are consistently delivered to solve and enhance its clients' business opportunities, needs, or goals. These solutions address three areas: terminal automation, transportation security, and finished vehicle logistics.
The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties and trademarks of Research In Motion Limited.
This press release contains forward-looking statements, which are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Words such as "intends," "believes," and similar expressions reflecting something other than historical fact are intended to identify forward-looking statements, but are not the exclusive means of identifying such statements. These forward-looking statements involve a number of risks and uncertainties, including the timely development and market acceptance of products and technologies, the ability to secure additional sources of finance, the ability to reduce operating expenses, and other factors described in the companies' respective filings with the Securities and Exchange Commission. The actual results that the companies achieve may differ materially from any forward-looking statement due to such risks and uncertainties. The companies undertake no obligation to revise or update any forward-looking statements in order to reflect events or circumstances that may arise after the date of this release.
HTML: http://newsroom.eworldwire.com/wr/071305/12291.htm PDF: http://newsroom.eworldwire.com/pdf/071305/12291.pdf ONLINE NEWSROOM: http://newsroom.eworldwire.com/2826.htm LOGO: http://newsroom.eworldwire.com/2826.htm