CONYERS, Ga., Nov. 10, 2008 (GLOBE NEWSWIRE) -- ImageRight is pleased to announce the company's insurance content management and workflow system has achieved the first Average Customer Experience (ACE) Gold Ranking from leading industry analyst firm Novarica. The Novarica ACE Rankings(tm) are designed to provide a snapshot of general customer satisfaction levels related to specific companies and solutions and to aid insurers' internal evaluation process for selecting potential vendor partners.
"ImageRight is the first solution to achieve a Novarica ACE Gold Ranking based on ten client references," said Matthew Josefowicz, Insurance Practice Director for Novarica. "In addition, ImageRight did not score lower than 98 (out of a possible 100) in any subcategory or lower than 93 for any individual question. This is one of the best ACE Rankings to date."
According to Novarica, each ACE Ranking is the result of an online survey of senior technology and operational executives at five insurer clients of a solution. An ACE Gold Ranking is the result of ten client surveys. Respondents must have direct experience working with the vendor product and organization in order to rate performance and satisfaction in four major areas -- staff, organization, functionality, and technology -- as well as overall customer satisfaction. Each response is verified by Novarica prior to publication.
"We are especially proud to be the first company recognized for achieving Novarica's ACE Gold Ranking," said Don Elias, president of ImageRight. "We work very hard to make our customers raving fans of the solution and of the service that we provide. The fact that this ranking is based on actual responses from ImageRight users tells us the solution is working for the insurance industry."
Since the acquisition of ImageRight by Bothell, Washington-based Vertafore, Inc., ImageRight's customer base for the company's insurance-specific content management and workflow solution has continued to grow steadily, while increased emphasis has been placed on maintaining high levels of customer support, industry research and product development. The company's more than 450 current customers include life, property/casualty and reinsurance carriers, agencies, MGAs, wholesale insurance brokers and insurance service providers representing all segments of the insurance industry.
The full report on ImageRight's Novarica ACE Gold Ranking is available for purchase on the Novarica website at http://www.novarica.com/report_imageright_ace.shtml.
About ImageRight
Conyers, Ga.-based ImageRight is a wholly-owned subsidiary of Vertafore, Inc., a leading provider of specialized software solutions and information for the insurance industry. ImageRight provides complete document and content management solutions coupled with advanced workflow automation that is scalable for insurance operations of all sizes, and that has been implemented at over 450 companies within the insurance industry. For more information, please visit ImageRight on the web at www.imageright.com, or contact an ImageRight professional via phone at (770) 860-0065 or via email at inquiry@imageright.com.