The 2009 HR Executive's Agenda

Increasing Employee Engagement and Executing Business Strategy Top the List


BOSTON, MA--(Marketwire - January 13, 2009) - The current economic downturn is the dominant force influencing business executives' plans for the coming year, and Human Capital executives are no exception. This is validated by research conducted during December 2008 in which Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), found that while economic pressures are top of mind among 80% of human capital management (HCM) executives, human resources (HR) is under particular pressure to ensure its activities enable the organization to execute strategy and deliver on performance goals. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=5388.

In the new benchmark report "The 2009 HR Executive's Agenda," Aberdeen revealed that 60% of more than 400 HCM executives believe the importance of HCM at their company will increase somewhat or significantly in 2009 as a result of the weakened state of the economy. However, the big challenge for HR executives is to ensure that the business can adapt to short-term needs while it does not lose focus on longer-term strategic objectives that will drive growth once the economy rebounds.

The top strategic action pertaining to HCM that Best-in-Class organizations will pursue in 2009 (by a factor of 2:1 compared to all other organizations) is "increasing employee engagement." "Engagement is going to be focused in both the pre-hire and post-hire and the ultimate objective will be to help organizations attract, develop, and retain top talent," said Kevin Martin, vice president and principal research analyst, human capital management. "Engaging employees and sustaining high morale during difficult times are incredibly important. When it comes to existing employees, Best-in-Class organizations understand that development, transparency, and collaboration have a huge impact on this endeavor."

The good news for HR is that 75% of all executives believe that HR has become more strategic at their organization during the last two years. However, while nearly two-thirds of Best-in-Class organizations state that HR at their organization is very proactive and closely tied to the lines of business and business strategy, only one-third of Laggard organizations view HR the same. Mollie Lombardi, research analyst, human capital management added, "HR's ability to get into the business units to understand the financial drivers of the business and how they correlate to the organization's objectives is essential. We also found that HR's ability to collaborate strategically with corporate IT is critical to successful technology deployment and utilization."

Lastly, the study shows that during these difficult economic times, organizations must be able to identify the talent that matters most to their specific organization. "Economic pressures and layoffs expand the number of people available in the talent market, so the ability to identify and cultivate the right talent from that larger pool will be critical once the economy rebounds and organizations need to quickly scale-up," said Jayson Saba, senior research associate, human capital management. "In addition, especially during a down economy, organizations cannot afford to lose their best people. Knowing who these people are will allow the organization to create programs that keep these treasured resources engaged, productive, and happy."

A complimentary copy of this report is made available due in part by the following underwriters: DDI, Oracle, Taleo, and Vangent. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=5388.

For access to additional complimentary research from Aberdeen's HCM Research practice, please visit http://research.aberdeen.com/index.php/-human-capital-management.

About Aberdeen Group, a Harte-Hanks Company

Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.

© 2009 Aberdeen Group, Inc., a Harte-Hanks Company
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Contact Information: Media Contact: Jayson Saba Aberdeen Harte-Hanks (617) 854-5224 Jayson.saba@aberdeen.com